Shipping & Policies


  1. Shipment Processing Time

    All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available.
  2. Shipping Rates & Delivery Estimates

    For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated.
  3. Shipment Confirmation and Order Tracking

    You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.
  4. Signature Requirement

    Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact DOT Support at CONTACT@DOT-DESIGN.SITE and be sure to include your order number. If this option is requested, please note that an individual must be present at time of delivery to provide the required signature.
  5. Customs, Duties, and Taxes

    DOT is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).
  6. GDPR 

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."


DOT does ship internationally with few exceptions. For USA we only ship to the 48 contiguous States. Please note that you, the buyer, are responsible for any VAT, tarrif, duty, taxes, handling fees, customs clearance charges, etc required by your country for importing consumers goods. We do not collect this beforehand, and can't give cost estimate of any duty, VAT, taxes, or clearance charges that may be applicable in your country as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.