FAQ

REGISTRATION

Registering on WWW.DOT-DESIGN.SITE allows you A faster check out for future orders. You can register in the upper right corner. Once you are a registered user, simply sign in to access your account.

PAYMENT

All payments made on WWW.DOT-DESIGN.SITE. are secure. All prices listed and transaction are in U.S. dollars. We accept payments via Paypal, and all major credit card companies including Visa and Mastercard.  We do not accept payment via check or cash on delivery.

SHIPPING

DOT ships internationally. Please refer to our Shipping policy page for further information.

Shipping times frames are applicable for transit period only, and do not include processing/manufacturing time. For items available on Pre-Order or Back-Order, additional time does apply which will be specified in the product's description.

Shipping fees for delivered products are non-refundable.

AVAILABILITY

Each of our products are handcrafted with expertise to ensure exceptional quality.  In order to maintain such level of craftsmanship, the availability of products may be limited. DOT products are available exclusively through our online site, and several other authorized retailers.

RETURNS

Please refer to our returns policy page

WARRANTY

Our 90 (ninety) days manufacturers warranty includes original defects on our products and accessories. This warranty covers pre-existing faults in materials and any issues of craftsmanship. Please understand that damage done by a user is not covered in this warranty. This includes: any damage resulting from an accident, improper handling, enduring excessive Wight, normal wear / tear, exposure to extreme temperatures, abrasive surfaces, and any type of moisture or oily substances. 

Note that genuine fine leathers such as those used in our collection will have development in color and finish over time, and will not stay the same as the day you received the item.

MATERIALS

All products are handcrafted with genuine leathers which may contain natural variations in the pattern and texture. The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique. We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.

INQUIRIES

We are dedicated to ensuring an exceptional experience with our products and customer services.  If you have any questions, comments, concerns, or you are interested in becoming a retail partner, please contact our online support team at contact@dot-design.site